Can members of your leadership team quickly express your mission and describe what differentiates your community? By creating basic talking points, you can ensure that your community relations director and other executives can — on the spur of the moment, if necessary — summarize your community’s brand positioning. Talking points can help get your team…Read More
In senior living, most selling happens within the confines of communities. The traditional approach aims various marketing channels toward persuading prospective residents to tour your campus in person. If you can convince a prospect to visit, seeing often is believing. Your website, print ads and social media posts can engage your prospects and get them…Read More
If you have a business, you have a brand. But the brand you have may not be the brand you want. For a variety of reasons, senior living community brands sometimes fail to meet the expectations of management, staff, residents and their loved ones, board members, and citizens from the local area. Perhaps the community…Read More
How many hats does your website wear? From alert system to communications hub to home base for blog posts, websites for senior living communities often serve a variety of purposes and audiences. Often lost in the shuffle, though, is the key reason for a website to exist: sales. Your community likely doesn’t engage in direct…Read More
What’s unique about your senior living community? If you can’t answer that question in a sentence or two, your branding strategy may need some work. Your brand — that sense of what your community represents to your target audiences — exists, whether you realize it or not. At the same time, your community may have…Read More
If your community has a website and a social media presence, you’re probably creating content on a regular basis. From blog posts and tweets to Instagram photos and white papers, your communications staff may crank out a variety of content designed to engage your target audience. What ultimately happens to all that content? If your…Read More
The comedian Stephen Colbert coined the term “truthiness” to describe his view that facts don’t matter and perception is truth. In your senior living community, your success may depend less on the overall state of your operations, health care, human resources and programming than on how you’re perceived by residents. Because of past mistakes, current…Read More
Is your marketing program delivering the results you want? If not, it’s time for a little detective work. By implementing measures to effectively benchmark and track your marketing efforts, you can determine which components are working — and which aren’t. Over the long term, the data you gather will help you allocate your marketing budget…Read More
If your community has a website — and nearly all do these days — you’re probably employing search-engine marketing to promote it. Used strategically, the right SEM techniques can help move your site higher in the Google rankings and help steer more qualified visitors your way. Ultimately, though, attracting more traffic to your website is…Read More
What’s in a name? If you’re hoping to use your wellness program to attract prospective residents to your senior living community, the right name can significantly enhance your efforts.
Active seniors will scour your website and collateral materials for references to wellness. Broaching the topic without a strong branding element may or may not appeal to your prospects. And if you don’t mention wellness at all, you’ve probably lost those active and health-minded folks.
But what if you provide your prospects with thorough information about a program that has its own appealing brand personality? By creating a unique name and other branding elements for wellness efforts at your community, you merge science with psychology in what Forbes has referred to as a “promise mark.”Read More